Privacy Policy

Who we are

Terry's Pool World ("we", "us" or "our") is a pool renovation, repair and maintenance company based in Houston, TX 77059. This Privacy Policy explains what information we collect through this website (terryspoolworld.online), by phone and by text message, how we use it, and the choices you have.

Information we collect

Information you give us when you request a quote, call us or message us, such as your name, phone number, email address, service address, the pool services you are interested in, equipment or renovation details, how soon you need service, and anything else you choose to tell us about your pool.

Your text message consent choices, including the date and time you gave or withdrew consent.

Basic technical information that is sent automatically when you visit the site, such as your IP address, browser type and the pages you view. This is processed by our website host and the third-party services listed below. We do not use advertising or analytics tracking on this website.

How we use your information

• To respond to your request and call you back
• To prepare quotes and schedule service
• To send appointment reminders, job updates and invoices
• To send text messages you have agreed to receive
• To provide customer service and keep records of the work we do
• To protect the website against spam and abuse, and to meet legal obligations

Text messages (SMS)

If you check the consent box on our form, you agree to receive non-marketing text messages from Terry's Pool World about your service appointments, job updates and pool service inquiries. If you check the separate marketing box, you also agree to receive marketing and promotional messages such as special offers, seasonal pool care reminders and pool care tips.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, and reply HELP for help. You can also call us at (832) 833-2186. Consent to receive text messages is not a condition of buying any service.

We do not sell, rent or share your mobile phone number or your text message opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages.

How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us run our business and this website, such as our website host (Cloudflare), our quote form and customer management provider (HighLevel, also known as LeadConnector), and the phone and email services we use to contact you. They may use your information only to provide services to us.
• Authorities or other parties when required by law, or to protect our rights, our customers or the public.
• A buyer or successor if our business is sold or reorganized.

Cookies and third-party services

This website does not set its own tracking cookies. It uses your browser's temporary session storage only to avoid showing the same pop-up to you twice.

The quote form is provided by HighLevel (LeadConnector) and may use cookies and spam protection needed for the form to work. Fonts are loaded from Google Fonts and icons from cdnjs (Cloudflare), which receive your IP address when they load. Links to Facebook and Nextdoor take you to sites that have their own privacy policies.

How long we keep information

We keep your information for as long as we need it to provide service, keep accurate business and tax records, and meet our legal obligations. You can ask us to delete it at any time, subject to those obligations.

How we protect information

We use reasonable safeguards to protect your information, and this website is served only over secure HTTPS connections. No method of sending or storing information is completely secure, so we cannot guarantee absolute security.

Your choices

• Ask to see, correct or delete the personal information we hold about you
• Opt out of text messages by replying STOP
• Ask us to stop contacting you for marketing

To make a request, call (832) 833-2186 or email terryspoolworld@gmail.com. Depending on where you live, you may have additional privacy rights under state law, and we will honor them as required.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

Terry's Pool World, Houston, TX 77059. Phone: (832) 833-2186. Email: terryspoolworld@gmail.com.